Caring for all your family's vision needs, since 1996

The Alex Gage Blog

Covid-19 update

Posted on 05th January 2021

This page will have our latest information on the care we can provide during the COVID-19 pandemic. You can also find information on our Facebook page.

LATEST UPDATE 07.00am, Tuesday 5 January, 2021

We plan to continue operating as normal through this latest lockdown (but please check here before visiting the practice).

With today’s announcement of further restrictions, the Government has confirmed in the short term we will continue to operate normally as we have been in all four tiers. The advise issued today announces the Government “will shortly be issuing…further information for the optometry sector” which could result in a change to our services at short notice but for now they have confirmed “all optometry practices…must remain open”. We will therefore reopen today (Tuesday 5 January), providing our full range of services as a confirmed essential service.

It is possible that new information will change things at short notice so if you have an appointment in the next few days, please check this page before travelling in.

There are some restrictions on travelling into Sheffield, travel from other areas is allowed for necessary medical treatment so if you feel your problems is ‘essential’ as defined below, then you should come to see us. If you feel you can wait, it’s best to put it off until restrictions are eased. You can read the Government’s advice on travel here.

If you feel it’s better for you not to attend, please to let us know as soon as you can. We are still busy catching up with appointments and there is a long waiting list, so there is no problem if you’d prefer not to come for whatever reason right now – we will have no trouble filling your slot.

Routine appointments are allowed

Since August, we have resumed the provision of routine eye care following NHS guidance. We have begun by recalling those who would have been seen routinely in the period we have been closed and operating a limited service.

This process is well underway, but we expect it to be in the New Year before we are fully caught up due to social distancing rules and additional hygiene measures. If your recall is due now, there may still be some delay until the backlog has been cleared but you can always contact us if you are having a more urgent problem and require sooner review.

What you can expect when you visit

We already have incredibly high hygiene standards and we have added additional measures as outlined in guidance received from The Government. Please feel reassured we are taking all the precautions we feel necessary to safeguard our patients and staff.

We appreciate some patients have unique requirements, so please don’t hesitate to get in touch if you require any further information.

View this video to find out more about the changes you will experience when you visit.

Dispensing of glasses

Using appropriate PPE, we are able to dispense, fit and repair glasses as normal. Our full frame selection is available to view as previously and our normal glasses service is back up and running. Just call us if you need any adjustments or some new frames.

Emergency and essential eye care

These patients will continue to be prioritised. Emergency and essential eye care includes:

  1. Patients we have treated remotely over lockdown to review your condition.
  1. Patients we consider to be emergencies, such as those who experience a change to their vision or have a specific issue that we feel requires urgent investigation.
  2. Patients who would not normally be considered to be emergencies, but where, in our view, a delay in an examination may be detrimental to your sight or wellbeing (called ‘essential care’).
  3. Patients who were due to be seen during the period of lockdown for a review of a specific issue (not a routine check up) and where in our view review is ‘essential’.
  4. Patients with any other issues classed as an ‘essential situation’. This might include where you have lost or broken your glasses or contact lenses and require a replacement to function.

Many of these patients will have been already contacted and booked in. If we haven’t contacted you already to make an appointment but you feel you fall into one of these categories, please call or email us, and we can advise whether we are able to see you. In addition, if you have any new concerns and think you would benefit from being seen, please get in touch. You can contact us at either practice.

We appreciate the unwavering loyalty of our patients, now more than ever. And we pass on our very best wishes to all our patients at this time and hope to see you back in the practice soon.